WE PROMISE YOU A 24-MONTH WARRANTY

To guard your investment against any manufacturing defects, we offer you a long warranty period of 24 months!

REPLACEMENT POLICY

Please read and understand the details stated herewith under Warranty & Replacement.

Firstly, for defective goods only, Create Neon provides a replacement for defective parts. Create Neon will make every effort to solve the issue you are experiencing in a quick manner. Every issue is determined on a case-by-case basis and is at the absolute discretion of Create Neon.

In the unlikely event your sign arrives faulty or whilst under warranty, please get in touch with your order number, as well as a full video of where it arrived damaged or is faulty. We will then resolve the issue ASAP by replacing the defective part.

WHAT HAPPENS IF I RECEIVE THE WRONG NEON SIGN?

If there is an issue with your order, such as the wrong size, the neon sign being defective or we send you the wrong colour (for example you selected yellow and you receive the sign in white) then simply notify us, and we will then resolve the issue ASAP by replacing the the sign.

Please note: There might be a slight colour difference from the graphics to the real-life neon lighting. Cheque out the real-life colours

DO YOU OFFER EXCHANGES?

We do not offer exchanges because each product is made personalised for your specifications. However, for any reason you find your neon sign faulty or defective, just let us know and we will resolve the issue ASAP.

WARRANTY

Our Indoor LED neon signs come with a 2-year warranty. We can also make your neon sign suitable for outdoor use, please get in touch for a quote. Our outdoor neon signs come with a 6 months manufacturer’s warranty (when used properly).

On the rare occasion that you have a defective sign, please contact us with a full video of your sign including the power supply and dimmer so we can identify the issue and get it resolved ASAP!

WHAT IS NOT COVERED BY THIS WARRANTY?

Carelessness, mishap, robbery, imperfect handling of the sign, harm by and activities of others, or where sufficient consideration has not been taken to prevent synthetic, ice, or snow harm to the item will not be covered by this warranty. Any harm to the indoor sign caused by its usage outdoors will not be covered by this warranty.

The guarantee doesn’t cover items that have been exposed to harmful, atomic, or destructive conditions. Also where working temperatures fall beneath – 40 degrees Celsius or surpass 60 degrees Celsius.

CREATE NEON – LIGHTEN UP YOUR WORLD!

Have Questions? Email us now!