FAQS ABOUT CREATE NEON SIGNS

CREATING YOUR NEON SIGN®

WHICH COLOR SHOULD I CHOOSE?

At Create Neon, we have an 18-color palette ready for our customers to choose from. In our color palette, 8 of the shades glow when powered and turn white without power, while the rest of them keep up with their color even without electricity. However, the lightning is not too bright. We also consider color changes in specific designs and signs for our customers. You are therefore requested to make it clear while placing your order with us.

WHICH FONTS CAN I CHOOSE?

At Create Neon, we have 36 fonts available ranging from classic to dramatic textual styles. You can also choose multiple fonts in a single custom neon sign by giving each line a different font available on the font table of our custom neon sign maker online. You can then drag around the lines to get your desired alignment of the text.

WILL I GET DESIGN VERIFICATION?

Yes, we will email you the mock-up once our designer finishes working on it. We offer multiple mock-ups unless you are not completely satisfied with the design. However, once the design has been approved and paid for, no changes can be made.

WHAT WOULD BE DONE IF I CAN’T CREATE THE DESIGN I WANT WITH THE CUSTOM SIGN MAKER?

Our custom sign creator is ideally suitable for making neon word signs, customized name signs, and neon light statements. In case you are searching for something other than what’s expected, for example, a business logo sign, modified open sign, or image neon signs, you can submit your design at our upload design page and request a mockup. We can do practically any textual style, shape, style, and can turn your vision into a neon work of art! Reach us with your thoughts now.

DO YOU GUYS SUPPORT FREE MOCK-UP SERVICE?

We are glad to offer a free mockup to our buyers. However, when a custom sign request is approved and has gone into creation we will not be able to offer a refund or design change.

CREATE NEON® PRODUCTION / MANUFACTURING FAQ

HOW ARE CREATE NEON SIGNS MADE?

Create Neon signs are handcrafted according to your requirements utilizing LED flex on an acrylic backing. The materials utilized are PVC and acrylic. Our outdoor signs are made utilizing excellent LED lights in completely encased acrylic, and they have an IP67 Waterproof rating. With both our indoor and outdoor signs, there is no delicate glass that can break, no neon gas, and no mercury.

WHAT ARE THE LED NEON SIGNS CONNECTED WITH?

Our signs are mounted on an acrylic backboard. The plug in signs come with a transparent cord that is connected to the power supplier which is further connected to your country’s affirmed plug type for you to plug in the sign.

WHAT TYPE OF NEON SIGNS CAN YOU MAKE?

Our items incorporate a 12 months warranty. Settlement for broken signs will be subject to the source of the fault and will be determined between Create Neon and the buyer. We bear no obligation regarding any costs accrued when installing and/or uninstalling your sign. If, by any chance your neon sign is encountering any shortcoming, we will demand photographs and recordings for demonstrative purposes. We will send an immediate replacement in case of any manufacturing faults found. If you appear to have more questions then we’re eager to assist. Simply drop us an email and let us know what you are looking for

RETURNS & WARRANTY

WHAT IS THE REFUND POLICY?

Create Neon offers returns and discounts for defective items only. Create Neon will determine the issue and offer a new product, refund, discount, or partial refund of the item. Your defective items queries, including discounts for the expense of the item as well as delivery, are settled depending upon the situation relying upon the wellspring of the issue and is at the sole observation of Create Neon.

DOES MY NEON SIGN COME ALONG WITH A GUARANTEE?

Our items incorporate a two-year guarantee which covers electrical parts when utilized suitably. Settlement for broken signs will be subject to the source of the fault and will be determined between Create Neon and the buyer. Guarantee Coverage for Hard-Wired and Installed Signs – We bear no obligation regarding any costs accrued when installing and/or uninstalling your sign.

If, on the improbable occasion that your sign is encountering an assumed shortcoming, we will demand photographs and recordings for demonstrative purposes and may require the sign to be sent back to us for a substitution or fix.

If you have decided to have your sign installed and/or hard-wired, Create Neon assumes no liability for any expenses caused due to installing or potentially re-introducing your sign. If your sign has been hardwired in by an electrician the occurring fault is NOT covered under our 24-month warranty.

If you appear to have more questions then we’re eager to assist. Simply give us a text and let us know what you are looking for.

CREATE NEON SIGNS® (PRODUCT) FAQ

ARE THESE NEON SIGNS BATTERY-POWERED OR DO THEY NEED TO BE PLUGGED IN?

Most Create Neon signs are plug in which accompany a 3ft cable that comes with a power adapter compatible with your selected country. The cord connecting your sign and the power supply is kept transparent to give your decoration a more finished look. However, you can opt for the battery operated sign if your sign is small in size.

HOW DO I ATTACH/ HANG MY SIGN TO THE WALL?

Hanging your new neon light sign is undoubtedly simple. Create Neon Signs come with pre-holes openings in the acrylic backboard so that your sign can be hung and wall mounted. Overall, most signs weigh around 6-11lb. You will receive an installation kit with your neon sign and a QR code scan that and it will take you to the installation guide video.

CAN I GET A STAND UP LIGHT?

Sure , we have a few choices accessible:
Neon signs in a transparent acrylic box;
Neon signs an acrylic base to stand on its own.

WHAT BACKBOARD OPTIONS ARE AVAILABLE?

Create Neon signs are mounted on an acrylic backboard. You can choose the best backboard alternatives depending on your preference. The options for backboards are:

Cut to shape backboard
Rectangle backboard
Invisible backboard

DO I NEED A REMOTE OR DIMMER FOR NEON SIGNS?

Our remote and dimmer offers a range of settings, ON and OFF choice, and Party Modes which makes the light sign glimmer, flash, and heartbeat so a remote and dimmer will make your neon sign experience easier and fun. A free remote and dimmer will be added to your cart at the checkout without any additional cost.

I CAN SPOT SMALL MARKS ON MY NEON SIGNS, WHAT ARE THEY?

Since Create Neon light signs are hand-tailored there are once in a while little checks on the acrylic or paste marks appear, where the PVC tube holding adaptable LED has been connected to the acrylic. On the uncommon occasion if the imprints are clear they are consistently minor and not noticeable when the sign is powered on.

CAN I USE THEM OUTDOORS?

If you want to utilize your new Create Neon sign outdoors kindly request a Create Neon Outdoor Sign. Our outdoor signage range accompanies an IP67 waterproof rating. An IP rating is a confirmation demonstrating an item fulfills a specific guideline of water and dust proofing/obstruction. IP67 items are shielded from contact with hurtful residue and shielded from drenching in water with a profundity of up to 3.3 feet (1 meter) for up to 30 mins.

IS NEON LED FLEX A GOOD CHOICE FOR THE ENVIRONMENT?

Led neon flex signs can be up to 10x more energy effective than a similar sign produced using glass neon tubes.

Led neon flex has a low force utilization with an information voltage of 24V/120V.
When utilized effectively, LED neon flex signs have a life expectancy that can be up to 5x longer than glass neon signs which imply less wastage.

LED neon signs don’t contain neon gas, mercury, or other harmful synthetic compounds that can make reusing troublesome

PAYMENT & SHIPPING

WHY IS THE STANDARD TURNAROUND TIME DURATION IS 2-3 WEEKS?

Create Neon signs are high quality so there is sufficient creation time needed on each request. 3 weeks is the longest turnaround time and most customers receive their Create neon orders within 2 weeks. We also offer express delivery which will cost you £40 extra and will get you your order within 10-14 business days.

ABOUT CREATE NEON SIGNS

WHY SHOULD I BUY FROM CREATE NEON?

All of our LED neon signs are high quality and hand-tailored. All our signs are created using LED flex technology that is kid-safe and both affordable and biologically disposable! Some extraordinary features of our LED neon signs are:

Reasonable – We keep our costs as low as could be expected while offering the greatest quality neon signs.
12 Months Warranty – All of our indoor signs accompany a 1 year guarantee.
Sturdy – We offer the latest LED neon flex technology which is stronger and more lightweight than a glass neon.
Energy Efficient – Our neon-lit signs are both economically and ecologically friendly. They have low energy utilization and a 50,000+ hours life expectancy.
Safe – Our exclusively LED signs are produced using neon LED light cylinders that are kid-safe. There is no delicate glass, and the LED lights don’t heat up so they are safe to touch.
Simple to Install – All of our Create Neon lights accompany pre-bored holes for simple hanging and wall mounting.
Low Maintenance – Our Create Neon signs don’t need bulb replacements and are simple to clean.
Lightweight – Our specially crafted signs are lightweight and convenient, making them amazing as neon signs for weddings, unique signs for bedroom decor, and personalised gift items
Free dimmer & controller -The controller with the dimmer has an on/off switch & brightness settings. The neon lights can be set to flash with adjustable speeds.

ARE OUR NEON SIGNS SAFE?

Our signs are made with LED flex. There is no glass in our neon signs. The LED lights won’t overheat and make the signs substantially more energy proficient than glass neon signs.

Our neon signs are incredibly more pocket-friendly and surprisingly more environment friendly. Create Neon signs are produced using LED flex technology which makes them durable, simpler to ship, and shockingly lightweight.